1. Scope of Services

The Service Provider agrees to perform diagnostic, maintenance, and/or repair services on the appliance listed above. Services may include inspection, testing, and replacement of parts, subject to availability.

2. Non-Refundable Diagnostic Fee

A non-refundable diagnostic fee of $125 is required at the time of the appointment. This fee covers the technician's time, travel, and expertise in evaluating the appliance. The fee is due regardless of whether a repair is authorized and will be credited toward the total cost of the repair if the customer chooses to proceed.

3. Estimate and Authorization

The Customer will be provided with a written estimate for labor and parts before any repair begins. No work will be performed without Customer authorization. Customer approval (written, electronic, or verbal) constitutes authorization to proceed.

No Guarantee of Repair: The Service Provider does not guarantee that a repair can be performed. The diagnostic fee is for the professional evaluation of the appliance and is non-refundable, even if the appliance is deemed irreparable or if the customer declines the repair estimate.

4. Parts and Labor Warranty

Labor Warranty: All workmanship is warranted for 90 days from the date of service.

Parts Warranty: New parts are warranted for 1 year, or as provided by the manufacturer.

Exclusions: Warranties do not cover damage caused by misuse, neglect, power surges, water damage, acts of nature, or unauthorized repairs.

5. Limitations of Service and Liability Disclaimer

This Agreement does not cover:

Cosmetic defects (scratches, dents, discoloration)

Consumable items (filters, light bulbs, gaskets unless replaced during service)

Loss of food, business, or incidental damages caused by appliance failure

Repairs requiring wall, cabinet, or flooring removal unless specifically agreed upon in writing.

The Service Provider shall not be liable for damages beyond the cost of the repair performed, including but not limited to spoiled food, water damage, or lost income due to appliance downtime.

Prior Repairs Disclaimer: The Service Provider is not responsible for damages, issues, or additional costs that arise from previous repair attempts, including those performed by the customer, another company, or by using non-original manufacturer parts.

6. Payment Terms

Payment in full is due upon completion of repairs. Accepted forms are cash, credit/debit, or approved financing. Any balance unpaid after 30 days may incur service charges at 6% per month.

7. Customer Responsibilities

Provide safe and clear access to the appliance.

Ensure utilities (electricity, water, gas) are available for testing.

Retain all invoices for warranty claims.

8. Entire Agreement & Governing Law

This Agreement constitutes the entire understanding between the Customer and the Service Provider. No verbal agreements or representations are binding unless included herein. This Agreement shall be governed by and construed in accordance with the laws of the State of Oklahoma